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Mario Treto, Jr., Secretary JB Pritzker, Governor

Illinois Condominium & Common Interest Community Ombudsperson

Illinois Condominium & Common Interest Community Ombudsperson

The Director of the Division of Real Estate (“DRE”) for the Illinois Department of Financial and Professional Regulation (“IDFPR”) appointed Adrienne Levatino as the Condominium and Common Interest Community Ombudsperson (“CCIC Ombudsperson”) effective January 1, 2017.

The mission of the CCIC Ombudsperson is to provide information to unit owners, condominium and common interest community associations and their respective boards in order that they all may better understand their rights and obligations under the Condominium Property Act and the Common Interest Community Association Act.

What the CCIC Ombudsperson does and does not do:
Does Does Not
Educate unit owners, associations and their respective boards.
 Provide legal advice or advocacy services.
Publish information useful to unit owners, associations and their respective boards.






 Enforce any laws or regulations, including the regulation or registration of:

    •Professions
    •Associations
    •Companies
    •People
Respond to relevant inquiries by providing educational materials and directing citizens to relevant resources.




 Hear, mediate or resolve:

    •Issues between unit owners and associations
    •Complaints of discrimination
    •Complaints about Community Association Managers (“CAMs”)


Frequently Asked Questions
Publications
Alternative Dispute Resolution ("ADR") Resources
Contact Information
    Call the Toll Free Number

    You may call the CCIC Ombudsperson on its toll free number at 844.856.5193.
    However, please note that you will simply be directed back to this website and will not be able to leave a voice message.

This website and its contents are provided as a public service by the Illinois Department of Financial and Professional Regulation and are intended for the informational use and convenience of interested persons; these should not be considered a substitute for the advice of legal counsel. Although the information found on this website is considered to be reliable as of the time of its publication, no warranty, expressed or implied, is made regarding the accuracy, completeness, or legality of any information, either isolated or in the aggregate. The information is provided “as is”. Changes may be periodically made to the information contained herein. The content on this website is not intended to constitute legal advice. Therefore, if you need legal advice, we encourage you to consult an attorney of your choice.