Important Notice: Disclosure of this information is voluntary. However, failure to supply complete information may result in this complaint not being processed.
Is your complaint against an institution we regulate? The Division does not regulate banks, credit card companies or credit unions that have "Federal" in its name.
It is important to remember that the Division does not act as the complainant's attorney. It also does not have the power to adjudicate complaints. If a dispute turns on facts that do not involve a supervised entity's violation of a specific law or regulation (such as a matter concerning a financial institution’s exercise of internal policies or guidelines) the Division may not have the authority to obtain the relief a complainant is seeking. In that case, the Division will advise the complainant about other ways to pursue the complaint, such as through consulting a private attorney and/or initiating a court proceeding.
