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Mario Treto, Jr., Secretary

Division of Banking File a Complaint

The Division of Banking can accept consumer complaints for the following regulated entities:  residential mortgage licensees, loan originators, state-chartered banks, trust companies, foreign banking offices, foreign bank representative offices, state chartered savings and loan associations, state-chartered savings banks, sellers or distributors of checks, pawnbrokers, and automated teller machines owned by non-financial institutions.

Complaints against a professional or entity regulated by the Division of Banking may be filed by completing the complaint form below or by contacting the Division of Banking at 844-768-1713.

Division of Banking: Fill-In and Email (or Print) Complaint Form (mailing address is at bottom of the form).
Click Here for more information about filing a complaint with the Division of Banking.

NOTE: Adobe Acrobat Reader may be required to access some functionality of the complaint form.

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Contact Information

Chicago Office
555 West Monroe Street, 5th Floor
Chicago, IL 60661

Springfield Office
320 West Washington Street, 3rd Floor
Springfield, IL 62786

Call Us: 1 (888) 473-4858

TTY/TDD Line: 1 (866) 325-4949

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