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Possible online services disruption due to Internet related outage

A worldwide technology outage is causing disruption to some State of Illinois online systems.  We are aware of this issue and are diligently working on restoration.

PERC LICENSEES: The deadline to renew your license without a late fee has been extended to July 31, 2024. Contact our call center at 1-800-560-6420 if you have questions. You can also view our helpful guides for retrieving your user name and for help resetting your password.

Effective July 24, 2024, we request individuals seeking updates on licensure applications make virtual appointments on Wednesdays instead of visiting the Department’s Springfield office. Learn more on the IDFPR's Contact Us webpage.

Mario Treto, Jr., Secretary

Division of Banking File a Complaint

The Division of Banking can accept consumer complaints for the following regulated entities:  residential mortgage licensees, loan originators, state-chartered banks, trust companies, foreign banking offices, foreign bank representative offices, state chartered savings and loan associations, state-chartered savings banks, sellers or distributors of checks, pawnbrokers, and automated teller machines owned by non-financial institutions.

Complaints against a professional or entity regulated by the Division of Banking may be filed by completing the complaint form below or by contacting the Division of Banking at 844-768-1713.

Division of Banking: Fill-In and Email (or Print) Complaint Form (mailing address is at bottom of the form).
Click Here for more information about filing a complaint with the Division of Banking.

NOTE: Adobe Acrobat Reader may be required to access some functionality of the complaint form.

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Contact Information

Chicago Office
555 West Monroe Street, 5th Floor
Chicago, IL 60661

Springfield Office
320 West Washington Street, 3rd Floor
Springfield, IL 62786

Call Us: 1 (888) 473-4858

TTY/TDD Line: 1 (866) 325-4949

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