Agencies
Services
Division of Banking and Division of Financial Institutions Consumer Complaint
You can submit an online complaint to IDFPR’s Division of Banking and Division of Financial Institutions about a variety of financial institutions regulated by those divisions, including but not limited to:
- ATM
- Collection Agency
- Company that offers to help with your debt
- Credit Union
- Currency Exchange
- Digital Assets Business
- Money Lender
- Money Transmitter
- Mortgage Company
- Mortgage Loan Originator or Loan Officer
- Pawnbroker
- State Bank
- Student Loan Servicer
- Title Insurance Company or Agent
- Trust Company
The information you provide will permit IDFPR to investigate your complaint about companies and services that we regulate. Information about your complaint or inquiry (including your personally identifiable information (PII), like your financial account information) may be shared: with the entity that is the subject of your complaint; with third parties to get information relevant to your complaint; with other federal or state agencies or regulatory authorities for enforcement and statutory purposes and as otherwise permitted or required by law.
Submitting a complaint is voluntary. You are not required to submit a complaint or share any PII. Unless you indicate otherwise, IDFPR may attempt to mediate your complaint with the respondent.
It is important to remember that IDFPR does not act as your attorney. It also does not have the power to adjudicate private disputes. You may always consult with an attorney regarding your complaint.
Ways to File Your Complaint
Electronic submission of your complaint is preferred. Complaints against a professional or entity regulated by the Division of Banking or Division of Financial Institutions can be filed electronically:
You can submit by email to FPR.DOBComplaint@illinois.gov.
You may also fill out, print, and return a complaint form via regular mail to:
IDFPR
ATTN: Consumer Services: Banking / Div. of Financial Institutions
555 W. Monroe St., 5th Fl.
Chicago IL 60661.
Requests for copies of the complaint form can be submitted to the above email address or mailing address, or requested at the phone number below.
For complaint inquiries, you may call IDFPR at 217-785-2900.
If you have a disability under the Americans with Disabilities Act and need assistance submitting this complaint form, please contact IDFPR’s ADA Coordinator, George Cotton, by emailing him at FPR.EEO@illinois.gov or by calling IDFPR’s Chicago Office at 312-814-4500 or its TTY/TDD line at 866-325-4949 and asking to speak with Mr. Cotton.
Please also note that IDFPR only regulates state licensees. Certain institutions may be overseen primarily by federal regulators, who you may submit complaints to. Such regulators include, but are not limited to: the National Credit Union Association, the Consumer Financial Protection Bureau, the Federal Deposit Insurance Corporation, the Federal Reserve, and the Office of the Comptroller of the Currency.
