Cemetery Oversight Act Frequently Asked Questions
- General Cemetery Oversight FAQs
- Consumer FAQs
- Industry FAQs
- Which parts of the Cemetery Oversight Act are in effect?
- What types of licenses and exemptions are contained in the COA?
- Under what circumstances do I have to apply for a cemetery authority license?
- Under what circumstances may I apply for partial exemption?
- Under what circumstances may I apply for full exemption?
- What are the qualifications to obtain a cemetery authority license in Illinois?
- When do I need to have my cemetery authority license or exemption application to the Department?
- What are the requirements for qualification for a cemetery manager and a cemetery customer service employee license in Illinois?
- What circumstances do I have to apply as a cemetery manager?
- When must I apply for my cemetery manager license?
- What circumstances must I apply as a cemetery customer service employee?
- When must I apply for a cemetery customer service employee license?
- Can I apply for a cemetery manager license or cemetery customer service employee license if I am not currently working for a cemetery?
- If the cemetery is fully exempt is there anything it must do under the COA?
- What must a partially exempt cemetery do under the COA?
- What are major provisions of the Act licensed cemetery authorities must comply?
- Will my cemetery have to pay any fees under the Cemetery Oversight Act?
- Who is to pay for the Cemetery Oversight Database burial entries?
- Where can I get a copy of the required sign and brochure?
- Where can I get a copy of the Cemetery Oversight Act (225 ILCS 411/) and a copy of the Rules (68 Ill. Admin. Code 1249)?
General Cemetery Oversight FAQs
Has the Cemetery Oversight Act replaced existing laws regulating cemeteries?
No. The Cemetery Oversight Act has been designed to provide complementary powers to the existing laws and to foster information sharing between regulators to improve responsiveness to consumer issues. The Cemetery Care Act, Cemetery Association Act and the Crematory Regulation Act continue intact.
What cemeteries are regulated by the Act?
All cemeteries will interact with the IDFPR. If a cemetery authority is not to be fully licensed under the COA, it must demonstrate, on forms to be provided by the Department that it qualifies for exemption or partial exemption under the law.
What are my rights as a consumer under the Cemetery Oversight Act?
Consumers have rights spread through many sections of the COA. Sections containing the most important groupings of rights include Section 10-23 Code of Professional Conduct and Ethics, Article 20 Business Practice Provisions, and Article 35 Consumer Bill of Rights. Consumers can click here for an informational brochure on their rights when making cemetery and other final disposition purchases in Illinois.
Which agency is accepting complaints against cemeteries right now?
If you know that your question involves trust funds or pre-need contracts you may call the Comptroller’s Office directly at 1-877-203-3401. In general, any complaint not trust or pre-need related, against a cemetery authority or any question about cemetery practices and consumer rights can be addressed to the Department by calling the consumer hotline, which is