Agencies
Services
News Release – Monday, May 11, 2026
IDFPR Launches New Online Portal to Streamline Consumer Financial Complaints
CHICAGO — The Illinois Department of Financial and Professional Regulation (IDFPR) today announced the launch of a new online submission option designed to simplify and modernize the way Illinois consumers file complaints against financial institutions amid a federal step back in enforcement.
For the first time, the portal will accept complaints for both the Division of Banking (DOB) and the Division of Financial Institutions (DFI), creating a unified and more accessible process for residents across the state.
“Consumer voices help us identify issues early so we can protect Illinois residents,” said IDFPR Secretary Mario Treto, Jr. “Modernizing our complaint process with a clear, online submission portal strengthens our ability to serve the public. These improvements are especially important as complaints continue to rise nationally and federal resolutions decline. IDFPR is stepping in to meet this moment.”
