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Possible online services disruption due to Internet related outage

A worldwide technology outage is causing disruption to some State of Illinois online systems.  We are aware of this issue and are diligently working on restoration.

WEBSITE ALERT: IDFPR is no longer affiliated with the idfpr[.]com domain name. The website currently hosted on that domain is not authorized by IDFPR and may pose a security threat to visitors. Please be sure to use only IDFPR’s official website at IDFPR.illinois.gov.

Mario Treto, Jr., Secretary

APLD News & Reports

Change in Housing Counseling Notice Procedure

When IDFPR determines that housing counseling is required under the APLD, the borrower will now receive a housing counseling notice from the Department by email, rather than by regular mail. IDFPR will send the notice to the borrower from the following email address: noreply@ILAPLD.com.

If you enter borrower email addresses into the APLD, please be sure to type the email addresses carefully. If a borrower does not use email, please leave the email field blank and IDFPR will send the borrower the housing counseling notice by regular mail. The borrower’s email address is not a required field of APLD data entry. However, entering a borrower’s email address will enable them to quickly receive the housing counseling notice. If you have entered a loan into the APLD that requires housing counseling, you should advise the borrower to be expecting the housing counseling notice.

If you have any questions, please contact APLD Customer Service at 888-455-2753, or by email at service@ilapld.com.

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Chicago Office
555 West Monroe Street, 5th Floor
Chicago, IL 60661

Springfield Office
320 West Washington Street, 3rd Floor
Springfield, IL 62786

Call Us: 1 (888) 473-4858

TTY/TDD Line: 1 (866) 325-4949

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